Resolved after 1 hour 46 minutes, affecting Idura Verify Authentication Core and Idura Signatures, on April 7, 2026.
We have reports from customers and our own testing that the network issue is resolved. We will continue to monitor.
Affected components
Update timeline
- investigating Apr 07, 2026, 12:14 PM UTC
We have reports of users failing to connect to *.criipto.id based domains. We are investigating.
- investigating Apr 07, 2026, 12:35 PM UTC
We are continuing to investigate. Multiple network locations are unable to connect to Idura/Criipto domains, while some succeed, and we are still observing succesful logins.
- investigating Apr 07, 2026, 01:06 PM UTC
Users report, and Idura staff confirms, that mobile connections appear unaffected. Multiple network locations still fail, likely due to a faulty network location in Azure.
- monitoring Apr 07, 2026, 01:43 PM UTC
We have reports from customers and our own testing that the network issue is resolved. We will continue to monitor.
- resolved Apr 07, 2026, 02:01 PM UTC
This incident has been resolved.
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