Resolved after 3 hours 3 minutes, affecting Idura Signatures, on November 1, 2024.
We have deployed additional mitigations and error rate appears to have returned to normal levels.
Affected components
Update timeline
- investigating Nov 01, 2024, 01:28 PM UTC
We're observing an increased error rate for Signatures API related to signing signatory links, we are investigating root causes and working on mitigations.
- identified Nov 01, 2024, 01:56 PM UTC
First mitigation has been deployed and we're working on a second mitigation now.
- identified Nov 01, 2024, 03:22 PM UTC
Error rate has decreased with initial deploy mitigation. We are now deploying our second mitigation that we hope will reduce error rates to regular levels.
- resolved Nov 01, 2024, 04:32 PM UTC
We have deployed additional mitigations and error rate appears to have returned to normal levels.
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