Resolved after 23 minutes, affecting Craft Cloud (Web) and Craft Cloud (Web), on August 18, 2026.
The issue has been identified, and access to all affected domains has been restored. Analysis A small set of environments had stale metadata after an extended period without a deployment. A routine maintenance operation inadvertantly made those environments inaccessible through their custom and preview domains. Remediation No data was lost. A gateway deployment restored access to the affected domains. We have added validation and safeguards to prevent this failure from recurring. Out of an abundance of caution, we are also proactively monitoring the affected domains for any unusual behavior.
Affected components
Update timeline
- investigating Aug 18, 2026, 05:24 PM UTC
Starting around 2026-08-18 17:24:09 UTC, a small set of environments unexpectedly started returning 404s.
- resolved Aug 18, 2026, 05:47 PM UTC
The issue has been identified, and access to all affected domains has been restored. Analysis A small set of environments had stale metadata after an extended period without a deployment. A routine maintenance operation inadvertantly made those environments inaccessible through their custom and preview domains. Remediation No data was lost. A gateway deployment restored access to the affected domains. We have added validation and safeguards to prevent this failure from recurring. Out of an abundance of caution, we are also proactively monitoring the affected domains for any unusual behavior.
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