Resolved after 1 day 6 hours, affecting Policy Management and Zero Trust Portal and Authentication, on January 25, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 25, 2026, 10:08 PM UTC
We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.
- identified Jan 26, 2026, 01:55 AM UTC
The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.
- investigating Jan 26, 2026, 10:21 AM UTC
We are continuing to investigate this issue.
- investigating Jan 26, 2026, 07:46 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 26, 2026, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 04:38 AM UTC
This incident has been resolved.
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