Resolved after 3 hours 1 minute, affecting Coveo ML - Generative Answering, on June 17, 2025.
We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.
Affected components
Update timeline
- identified Jun 17, 2025, 04:11 PM UTC
We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jun 17, 2025, 05:13 PM UTC
We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.
- resolved Jun 17, 2025, 07:12 PM UTC
This incident has been resolved.
Your product runs on more than Coveo HIPAA
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services