Coveo HIPAA incident

Content Refresh Delays

Resolved after 1 hour 10 minutes, affecting Indexing Pipeline - Crawling, on August 12, 2025.

identified Aug 12, 2025, 04:08 PM UTC

We've noticed an increase in the time it takes to process crawling and security provider jobs. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal

Started
Aug 12, 2025, 04:08 PM UTC
Resolved
Aug 12, 2025, 05:19 PM UTC
Duration
1h 10m
Detected by Pingoru
Aug 12, 2025, 04:08 PM UTC

Affected components

Indexing Pipeline - Crawling

Update timeline

  1. identified Aug 12, 2025, 04:08 PM UTC

    We've noticed an increase in the time it takes to process crawling and security provider jobs. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal

  2. resolved Aug 12, 2025, 05:19 PM UTC

    A fix has been implemented and this incident has been resolved.

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