CoreLogic incident
CMS Investigate – Degraded Performance Affecting Order Processing
Resolved after 4 hours 10 minutes, on October 15, 2026.
The order processing issues within CMS and Investigate have been resolved, and order traffic has completed. If you are still seeing any orders affected by this issue, please reach out to the CMS Customer Support team. Thank you for your partnership. 888-963-3330 [email protected]
Update timeline
- identified Oct 15, 2026, 09:10 PM UTC
Cotality is currently investigating a degraded performance issue affecting CMS.net, CMS Standalone, and Collateral Investigate. Customer Impact: Some orders are becoming stuck in Investor Submission In Progress, preventing customers from progressing review orders to Collateral Investigate. Our technical teams are actively investigating and working to restore normal service. There is currently no workaround available. We apologize for the disruption and will provide additional updates as more information becomes available. For questions or assistance, please contact CMS Support: CMS.net Support Hours: 7:00 a.m.–7:00 p.m. CT Phone: 1-888-963-3330 Email: [email protected]
- resolved Oct 16, 2026, 01:20 AM UTC
The order processing issues within CMS and Investigate have been resolved, and order traffic has completed. If you are still seeing any orders affected by this issue, please reach out to the CMS Customer Support team. Thank you for your partnership. 888-963-3330 [email protected]
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