Contentstack incident
Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue
Contentstack experienced a minor incident on September 16, 2026 affecting Web Application and Web Application and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:22 AM UTC
We are currently experiencing an issue with our Support Live Chat functionality, and the Support Portal is also impacted due to an outage with an upstream service provider, Salesforce. Support Portal and Email may also be intermittently impacted during this time. Our team is actively monitoring the situation and working to restore our support services as quickly as possible. In the meantime, our support team remains available to assist you. If you experience any difficulties accessing our services, please contact Contentstack Support at [email protected]
- identified Sep 16, 2026, 10:47 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 16, 2026, 12:22 PM UTC
Our upstream service provider's fix is now rolling out region by region, and we're seeing our Support Live Chat and Support Portal return to normal in the regions where that rollout has completed. Support Portal and Email may continue to be intermittently impacted in regions where the rollout is still in progress. All other services remain unaffected. We're continuing to monitor the rollout as it completes across all regions, and our upstream provider is working on a permanent fix. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].
- monitoring Sep 16, 2026, 02:59 PM UTC
Our upstream service provider has completed the next phase of their rollout, and our Support Live Chat and Support Portal now appear to be operating normally. Our engineering team is actively monitoring to confirm continued stability. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].
- resolved Sep 16, 2026, 03:04 PM UTC
This incident affecting Support Live Chat and Support Portal has been fully resolved and all systems are operating normally.