Resolved after 2 hours 47 minutes, affecting View Content and Create and Edit, on October 24, 2025.
We see a full recovery in Confluence application experience in the affected AP SouthEast region now.
Affected components
Update timeline
- investigating Oct 24, 2025, 06:31 AM UTC
Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.
- investigating Oct 24, 2025, 07:04 AM UTC
We have an active line of investigation. Will update with results within 30 minutes.
- investigating Oct 24, 2025, 07:42 AM UTC
Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads.
- investigating Oct 24, 2025, 08:26 AM UTC
We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes.
- investigating Oct 24, 2025, 09:10 AM UTC
We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue.
- investigating Oct 24, 2025, 09:18 AM UTC
We see a full recovery in Confluence application experience in the affected AP SouthEast region now.
- resolved Oct 24, 2025, 09:18 AM UTC
This incident has been resolved.
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