Compass NZ incident

Business Voice services are down

Resolved after 5 hours 6 minutes, affecting Business Voice, on May 1, 2025.

monitoring May 02, 2025, 12:18 AM UTC

Services are now back online, We will continue to monitor the services and will provide an update if any services are still affected.

Started
May 01, 2025, 09:50 PM UTC
Resolved
May 02, 2025, 02:57 AM UTC
Duration
5h 6m
Detected by Pingoru
May 01, 2025, 09:50 PM UTC

Affected components

Business Voice

Update timeline

  1. identified May 01, 2025, 09:50 PM UTC

    Business Voice services are temporarily down to due to unplanned maintenance, Our Technicians are investigating this and we will expect to get an update at 11am.

  2. identified May 01, 2025, 09:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 01, 2025, 11:01 PM UTC

    Our Technicians are still working on restoring the affected services, We will give a further update at 12pm.

  4. identified May 02, 2025, 12:10 AM UTC

    Services should up within the next 30 minutes We will continue to update if we have any further information.

  5. monitoring May 02, 2025, 12:18 AM UTC

    Services are now back online, We will continue to monitor the services and will provide an update if any services are still affected.

  6. resolved May 02, 2025, 02:57 AM UTC

    This has now been resolved and services are back online.

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