CommCare HQ incident
Degraded performance with Data Forwarding on www.commcarehq.org
Resolved on November 28, 2024.
Dear Users, We experienced a disruption on www.commcarehq.org affecting the data forwarding feature. During this time, some data forwarding records were not sent and showed an "Invalid Payload" status. While the issue has been resolved, records impacted during this period will be added to a queue, which should now process successfully. If you have any questions, please contact us at [email protected]. We sincerely apologise for the inconvenience caused.
Update timeline
- resolved Nov 28, 2024, 02:16 PM UTC
Dear Users, We experienced a disruption on www.commcarehq.org affecting the data forwarding feature. During this time, some data forwarding records were not sent and showed an "Invalid Payload" status. While the issue has been resolved, records impacted during this period will be added to a queue, which should now process successfully. If you have any questions, please contact us at [email protected]. We sincerely apologise for the inconvenience caused.
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