CommCare HQ incident
Degraded performance affecting data exports, file downloads and imports on www.commcarehq.org
Resolved after 5 hours 30 minutes, on May 11, 2025.
Dear users, On May 11, 2025, between 4:25 PM and 5:26 PM UTC, we experienced a temporary degradation in task processing on www.commcarehq.org. During this time, some users may have encountered errors while attempting to download reports or exports. Our Development team quickly identified the root cause and implemented a fix to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding!
Update timeline
- resolved May 12, 2025, 09:23 AM UTC
Dear users, On May 11, 2025, between 4:25 PM and 5:26 PM UTC, we experienced a temporary degradation in task processing on www.commcarehq.org. During this time, some users may have encountered errors while attempting to download reports or exports. Our Development team quickly identified the root cause and implemented a fix to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding!
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