CommCare HQ incident
Service interruption on www.commcarehq.org: Unable to add or save questions in Form Builder
Resolved after 1 hour 38 minutes, affecting Form Builder, on June 2, 2025.
Dear Users, We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to [email protected] with any questions or concerns.
Affected components
Update timeline
- investigating Jun 02, 2025, 09:29 PM UTC
Dear Users, We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.
- identified Jun 02, 2025, 09:51 PM UTC
We've identified the cause of this issue and are working towards a fix. We will continue to keep you updated with the status of this issue here. Thank you for your patience.
- monitoring Jun 02, 2025, 11:01 PM UTC
Our developers have submitted a fix for this issue and we are seeing a full restoration to application building functionality. We will continue to monitor this to ensure full resolution. Thank you for your patience while we worked on resolving this issue.
- resolved Jun 02, 2025, 11:07 PM UTC
Dear Users, We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to [email protected] with any questions or concerns.
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