Resolved after 2 days 1 hour, affecting ITSM Platform, on October 30, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
ITSM Platform
Update timeline
- investigating Oct 30, 2025, 04:23 PM UTC
In response to underlying provider failures, we have activated our failover plans to mitigate. Services should be working at this time. We will continue to update.
- identified Oct 30, 2025, 06:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 31, 2025, 02:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 01, 2025, 06:03 PM UTC
This incident has been resolved.
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