Resolved after 12 days, affecting Deposits, on September 5, 2025.
The syncing issue is impacting both Deposits and Withdrawals for all three assets. To simplify status updates, we are resolving this deposit status and merging it with the active withdrawal status. Please note that the issue is still ongoing.
Affected components
Update timeline
- investigating Sep 05, 2025, 06:46 PM UTC
SOL, DOT, and ICP deposits have been temporarily disabled while we investigate a syncing issue with our custodian.
- resolved Sep 17, 2025, 06:48 PM UTC
The syncing issue is impacting both Deposits and Withdrawals for all three assets. To simplify status updates, we are resolving this deposit status and merging it with the active withdrawal status. Please note that the issue is still ongoing.
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