Resolved after 1 hour 12 minutes, affecting CoinJar Website and CoinJar for iOS and Android, on June 23, 2026.
We've identified an issue impacting Australian customers attempting to complete identity verification. We're working to restore the service as soon as possible. Existing customers who have already been verified can continue to trade, deposit, and withdraw as normal. If you're in the process of verifying your identity or haven't started yet, we will provide updates as soon as they are available. We appreciate your patience while we work to resolve this.
Affected components
Update timeline
- investigating Jun 23, 2026, 07:16 AM UTC
We've identified an issue impacting Australian customers attempting to complete identity verification. We're working to restore the service as soon as possible. Existing customers who have already been verified can continue to trade, deposit, and withdraw as normal. If you're in the process of verifying your identity or haven't started yet, we will provide updates as soon as they are available. We appreciate your patience while we work to resolve this.
- resolved Jun 23, 2026, 08:29 AM UTC
This incident has been resolved.
Your product runs on more than CoinJar
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services