Resolved after 1 day 10 hours, on March 22, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Mar 22, 2026, 06:13 PM UTC
Some users may experience latency or degraded performance when withdrawing or depositing BRL fiat. Our team is investigating this issue and will provide an update shortly. Your funds are safe.
- identified Mar 23, 2026, 04:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 23, 2026, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 23, 2026, 04:46 PM UTC
Some users may still be experiencing latency or degraded performance when depositing BRL fiat. Withdrawals are now processing as normal. Your funds are safe.
- monitoring Mar 24, 2026, 05:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 05:04 AM UTC
This incident has been resolved.
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