Resolved after 4 hours 14 minutes, affecting codefresh.io, on December 3, 2024.
**Impact:** The marketing website for Codefresh, `https://codefresh.io/`was unavailable globally for around 6 hours. **Root Cause:** A configuration issue led to a traffic routing problem. Because of the nature of intermediary responses, the routing loop was not immediately diagnosed. **Resolution:** The routing configuration was restored. The site is now fully accessible. **Detection:** The issue was identified internally through monitoring and also reported by our team.
Affected components
Update timeline
- investigating Dec 03, 2024, 03:47 PM UTC
We are currently investigating the issue. Please note that the problem is not affecting the product itself, which remains fully functional. You can access the platform at g.codefresh.io
- investigating Dec 03, 2024, 05:54 PM UTC
We are continuing to investigate this issue. All Codefresh platform functionalities remain unaffected and fully functional, and the UI console is fully accessible at g.codefresh.io.
- identified Dec 03, 2024, 06:39 PM UTC
We have identified the issue with an external provider, and are working with them on a resolution.
- resolved Dec 03, 2024, 08:02 PM UTC
This incident has been resolved.
- postmortem May 05, 2025, 11:40 AM UTC
**Impact:** The marketing website for Codefresh, `https://codefresh.io/`was unavailable globally for around 6 hours. **Root Cause:** A configuration issue led to a traffic routing problem. Because of the nature of intermediary responses, the routing loop was not immediately diagnosed. **Resolution:** The routing configuration was restored. The site is now fully accessible. **Detection:** The issue was identified internally through monitoring and also reported by our team.
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