Codefresh incident
Increasing number of delayed builds in some accounts
Resolved after 5 hours 55 minutes, affecting Codefresh Classic SLA and Codefresh Classic Pipeline Engine, on February 20, 2025.
**Impact**: The issue affected customers on the CUSTOM plan **Detection** : Internal monitoring system **Root Cause**: Following the release of a new pricing model, a miscommunication between our systems caused the payment plan for some Custom plan accounts to reset to default. **Resolution**: Changes were reverted. Corrupted data was restored from the backup.
Affected components
Update timeline
- investigating Feb 20, 2025, 08:57 AM UTC
We are currently investigating this issue.
- identified Feb 20, 2025, 09:40 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 20, 2025, 10:46 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 20, 2025, 11:42 AM UTC
We are still continuing to work on a fix for this issue.
- monitoring Feb 20, 2025, 12:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2025, 02:53 PM UTC
This incident has been resolved.
- postmortem Feb 27, 2025, 01:25 PM UTC
**Impact**: The issue affected customers on the CUSTOM plan **Detection** : Internal monitoring system **Root Cause**: Following the release of a new pricing model, a miscommunication between our systems caused the payment plan for some Custom plan accounts to reset to default. **Resolution**: Changes were reverted. Corrupted data was restored from the backup.
Your product runs on more than Codefresh
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services