Resolved after 2 hours 13 minutes, affecting Shopify, on September 26, 2025.
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to fetch data from a Shopify connection without disruption. If you are still affected by this issue, please contact [email protected]
Affected components
Update timeline
- investigating Sep 26, 2025, 12:56 PM UTC
We are actively investigating an issue which is affecting datasets from Shopify connections. Affected users will notice that some commerce datasets are failing with a FetchError.
- investigating Sep 26, 2025, 02:10 PM UTC
We have identified the cause of the incident and are currently implementing a fix to remediate. This incident will be updated as soon as we have successfully tested and rolled out a fix.
- resolved Sep 26, 2025, 03:09 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to fetch data from a Shopify connection without disruption. If you are still affected by this issue, please contact [email protected]
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