Resolved after 1 hour 18 minutes, affecting Sage Intacct and Sage Intacct and 1 more, on October 1, 2025.
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should no longer notice missing line items following completion of Sage Intacct Bills datasets. If you are still affected by this issue, please contact [email protected]
Affected components
Update timeline
- investigating Oct 01, 2025, 03:52 PM UTC
We are actively investigating an issue whereby Sage Intacct Bills datasets are very intermittently missing their line items. Affected users may notice that line items return after certain data syncs. This incident will be updated as soon as we have identified the root cause of the issue.
- resolved Oct 01, 2025, 05:10 PM UTC
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should no longer notice missing line items following completion of Sage Intacct Bills datasets. If you are still affected by this issue, please contact [email protected]
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