Codat incident

API unavailable in Production

Resolved after 9 hours 16 minutes, affecting API Connectivity and Bank Feeds Connectivity and 1 more, on November 2, 2025.

resolved Nov 02, 2025, 07:01 PM UTC

Our monitoring flagged that some features of our API were unavailable between 9:00 UTC and 18:16 UTC in Production. Affected users would have noticed that some API requests, linking new companies and syncing existing datasets failed, usually with a 5xx status code. The cause of the issue has been identified as a configuration issue. Service has now been restored. There is no further action for you or your end-users to take and you should retry any failing calls at your earliest convenience. If you are still affected by this issue, please contact [email protected] for further assistance.

Started
Nov 02, 2025, 09:00 AM UTC
Resolved
Nov 02, 2025, 06:16 PM UTC
Duration
9h 16m
Detected by Pingoru
Nov 02, 2025, 09:00 AM UTC

Affected components

API ConnectivityBank Feeds ConnectivityScheduleScheduleScheduleScheduleScheduleSchedulePortalQuickBooks Online Bank Feeds

Update timeline

  1. resolved Nov 02, 2025, 07:01 PM UTC

    Our monitoring flagged that some features of our API were unavailable between 9:00 UTC and 18:16 UTC in Production. Affected users would have noticed that some API requests, linking new companies and syncing existing datasets failed, usually with a 5xx status code. The cause of the issue has been identified as a configuration issue. Service has now been restored. There is no further action for you or your end-users to take and you should retry any failing calls at your earliest convenience. If you are still affected by this issue, please contact [email protected] for further assistance.

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