Small number of Xero pushes incorrectly showing as errored

Update timeline

1. investigating Nov 26, 2025, 09:41 AM UTC

   We are actively investigating an issue causing a small number of push operations to Xero to incorrectly be marked as errored. Affected users will notice that a small number of push operations to Xero return an Internal server error with the following error message however the syncs were in fact successful and do not need to be retried. "'0x1F' is an invalid start of a value. Path: $ | LineNumber: 0 | BytePositionInLine: 0.". This incident will be updated as soon as we have identified the issue.

2. identified Nov 26, 2025, 12:13 PM UTC

   We have identified the cause of the incident and are currently implementing a fix to remediate the issue. This incident will be updated as soon as we have successfully tested and rolled out a fix in production.

3. monitoring Nov 26, 2025, 02:36 PM UTC

   We have implemented a fix in production. Affected users should now notice that push operations are no longer failing with the previously seen error. Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

4. resolved Nov 27, 2025, 07:15 AM UTC

   The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability. All users previously affected should be able to push to Xero without disruption. If you are still affected by this issue, please contact [email protected]