Cluvio incident

Query processing slowdown in US location

Resolved after 43 minutes, affecting Cluvio Web Application (US) and Query Execution (US), on July 27, 2026.

monitoring Jul 27, 2026, 02:16 PM UTC

Correcting a typo in the last update: query processing is *now* flowing normally.

Started
Jul 27, 2026, 01:54 PM UTC
Resolved
Jul 27, 2026, 02:38 PM UTC
Duration
43m
Detected by Pingoru
Jul 27, 2026, 01:54 PM UTC

Affected components

Cluvio Web Application (US)Query Execution (US)

Update timeline

  1. investigating Jul 27, 2026, 01:54 PM UTC

    We are currently investigating an issue where processing SQL queries for reports is slowed down and executions are piling up. We are rolling back the last deployment while we are investigating the issue, the existing reports and dashboards should recover within the next ~10 minutes.

  2. investigating Jul 27, 2026, 01:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 27, 2026, 02:12 PM UTC

    The issue has been addressed and query processing is not flowing normally, we continue to monitor the situation.

  4. monitoring Jul 27, 2026, 02:16 PM UTC

    Correcting a typo in the last update: query processing is *now* flowing normally.

  5. resolved Jul 27, 2026, 02:38 PM UTC

    The incident has been resolved.

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