Resolved after 14 hours 8 minutes, affecting Inbound Calling and Outbound Calling, on August 20, 2025.
All systems are operational and stabilized. An RFO will be provided upon request to technical support in 2-3 business days.
Affected components
Update timeline
- investigating Aug 20, 2025, 01:43 PM UTC
We are currently experiencing an issue affecting outbound calls. Impacts: This could potentially cause abnormal delays or an inability to initiate calls. *** Nous éprouvons actuellement une problématique affectant les appels sortants. Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou à une incapacité à initier des appels.
- identified Aug 20, 2025, 01:57 PM UTC
The issue has been identified and fix is being implemented. Impact: Some outbound calls were getting no audio
- monitoring Aug 20, 2025, 02:03 PM UTC
A fix has been implemented and we are monitoring the results. *** Un correctif a été mis en œuvre et nous surveillons les résultats.
- investigating Aug 20, 2025, 02:34 PM UTC
We are currently investigating this issue.
- investigating Aug 20, 2025, 03:33 PM UTC
Our Engineering teams continues to investigate this issue.
- monitoring Aug 20, 2025, 04:11 PM UTC
We believe that we have isolated the issue. We have implemented a resolution. All calls are working both inbound and outbound. We are continuing to monitor the situation closely.
- monitoring Aug 20, 2025, 06:15 PM UTC
We have implemented additional measures to bring us to resolution. Calls are working both inbound and outbound, please contact support if you continue to experience issues. We are continuing to monitor the situation closely.
- resolved Aug 21, 2025, 02:39 AM UTC
All systems are operational and stabilized. An RFO will be provided upon request to technical support in 2-3 business days.
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