CloudCannon incident

Issues syncing

Resolved after 2 hours 36 minutes, affecting App (app.cloudcannon.com), on January 30, 2025.

resolved Jan 30, 2025, 09:00 PM UTC

We have resolved all pending issues on the sites impacted. Thank you for your patience. Contact support if you have any questions or concerns.

Started
Jan 30, 2025, 06:24 PM UTC
Resolved
Jan 30, 2025, 09:00 PM UTC
Duration
2h 36m
Detected by Pingoru
Jan 30, 2025, 06:24 PM UTC

Affected components

App (app.cloudcannon.com)

Update timeline

  1. identified Jan 30, 2025, 06:24 PM UTC

    We are working on fixing an issue that is causing syncs to fail due to low disk space.

  2. monitoring Jan 30, 2025, 06:47 PM UTC

    A fix has been implemented and syncs are now running again. We are reviewing sites that were impacted by the downtime and working through the backlog of syncs.

  3. monitoring Jan 30, 2025, 07:31 PM UTC

    We have resolved the issues and syncing has returned to normal. There are a handful of sites that have become stuck due to this downtime, we are continuing to work on fixing these sites.

  4. resolved Jan 30, 2025, 09:00 PM UTC

    We have resolved all pending issues on the sites impacted. Thank you for your patience. Contact support if you have any questions or concerns.

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