Resolved after 3 hours 24 minutes, affecting Help Scout Email Processing, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Help Scout Email Processing
Update timeline
- identified Oct 20, 2025, 05:14 PM UTC
Our service provider for support system is partially down. We can still reach many parts of the system and critical incidents still trigger incident response. If you have issues getting to CloudAMQP support you can use our backup email address [email protected]
- monitoring Oct 20, 2025, 07:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 08:39 PM UTC
This incident has been resolved.
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