Resolved after 31 minutes, affecting app.clockshark.com and www.clockshark.com, on January 15, 2026.
A configuration change was implemented and tested in lower environments without problems. However, applying the same change in our production environment caused the services to fail to start properly. We promptly reverted the change, restoring the systems to normal operation.
Affected components
Update timeline
- investigating Jan 15, 2026, 10:33 PM UTC
Clockshark is investigating issues with the web app. All customers are affected.
- identified Jan 15, 2026, 10:34 PM UTC
We have identified the issue and are working on a fix
- monitoring Jan 15, 2026, 10:39 PM UTC
We’ve applied the change, and will continue to monitor
- resolved Jan 15, 2026, 11:04 PM UTC
A configuration change was implemented and tested in lower environments without problems. However, applying the same change in our production environment caused the services to fail to start properly. We promptly reverted the change, restoring the systems to normal operation.
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