ClickSend incident

Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers

Resolved after 1 hour 55 minutes, affecting SMS and Online Dashboard and 1 more, on August 29, 2025.

monitoring Aug 30, 2025, 01:06 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 29, 2025, 11:20 PM UTC
Resolved
Aug 30, 2025, 01:15 AM UTC
Duration
1h 55m
Detected by Pingoru
Aug 29, 2025, 11:20 PM UTC

Affected components

SMSOnline DashboardREST APIEmail to SMS

Update timeline

  1. investigating Aug 29, 2025, 11:20 PM UTC

    Some customers from Belgium could still be facing issues when sending SMS with shared numbers

  2. identified Aug 30, 2025, 12:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 30, 2025, 01:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 30, 2025, 01:15 AM UTC

    This incident has been resolved.

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