Resolved after 1 hour 16 minutes, affecting API Ingestion and SDK Ingestion and 1 more, on December 12, 2024.
The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.
Affected components
Update timeline
- investigating Dec 12, 2024, 11:09 AM UTC
We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.
- identified Dec 12, 2024, 11:44 AM UTC
We have identified the cause and are working on bringing the system back to normal level of operation for the affected accounts. ETA: 15 minutes.
- resolved Dec 12, 2024, 12:25 PM UTC
The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.
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