Resolved after 3 hours 41 minutes, affecting Single Sign-On & Portal, on April 22, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 22, 2025, 01:05 PM UTC
Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. While we are still investigating the issue, we can confirm that a solid workaround for AT&T users is to use a voice call to authenticate. We will provide regular status updates as we further investigate and identify more.
- identified Apr 22, 2025, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2025, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2025, 04:47 PM UTC
This incident has been resolved.
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