Clever incident

District-Admin Endpoint not Returning Data

Resolved after 6 days 4 hours, affecting Data API and Single Sign-On & Portal, on July 2, 2025.

monitoring Jul 02, 2025, 07:51 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 02, 2025, 05:45 PM UTC
Resolved
Jul 08, 2025, 10:39 PM UTC
Duration
6d 4h
Detected by Pingoru
Jul 02, 2025, 05:45 PM UTC

Affected components

Data APISingle Sign-On & Portal

Update timeline

  1. investigating Jul 02, 2025, 05:45 PM UTC

    Clever is currently experiencing an issue where the district-admin endpoint is not returning data for some districts. In addition, this may be leading to a subset of District Admins not being able to access some learning applications. We are currently investigating this issue and will provide prompt updates when we have them!

  2. monitoring Jul 02, 2025, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2025, 10:39 PM UTC

    This incident has been resolved.

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