Clever incident

Users with dual roles unable to login to Clever

Resolved after 4 hours 12 minutes, affecting Single Sign-On & Portal, on July 24, 2025.

resolved Jul 24, 2025, 05:26 PM UTC

We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

Started
Jul 24, 2025, 01:14 PM UTC
Resolved
Jul 24, 2025, 05:26 PM UTC
Duration
4h 12m
Detected by Pingoru
Jul 24, 2025, 01:14 PM UTC

Affected components

Single Sign-On & Portal

Update timeline

  1. investigating Jul 24, 2025, 01:14 PM UTC

    Clever is experiencing an issue impacting users that have dual roles experiencing a login loop when attempting to login to Clever. This is preventing users with dual roles from being able to log into their Clever Portal. We are investigating the issue and will provide regular status updates.

  2. resolved Jul 24, 2025, 05:26 PM UTC

    We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

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