Cleo Integration Cloud incident
Cleo Integration Cloud: API Gateway - API Provider Delay
Resolved after 1 hour 18 minutes, affecting Cleo Integration Cloud - API Gateway, on September 4, 2026.
Cleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal. Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests to the API Provider may have experienced delays. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.
Affected components
Update timeline
- investigating Sep 04, 2026, 04:10 AM UTC
Cleo Engineers have been alerted to a condition that may be affecting API Provider transactions for a small subset of customers. Our team is actively investigating.
- monitoring Sep 04, 2026, 05:07 AM UTC
Cleo engineers have applied a fix to address the issue. We are actively monitoring document flow to ensure everything continues running smoothly.
- resolved Sep 04, 2026, 05:28 AM UTC
Cleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal. Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests to the API Provider may have experienced delays. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.
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