Clearhaus incident

Settlements unavailable in Merchant API

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Resolved after 53 minutes, on October 13, 2026.

resolved Oct 13, 2026, 07:15 PM UTC

Between 18:18 and 18:53 UTC, settlement data was unavailable in the Merchant API due to a database outage. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.

Started
Oct 13, 2026, 06:00 PM UTC
Resolved
Oct 13, 2026, 06:53 PM UTC
Duration
53m
Detected by Pingoru
Oct 13, 2026, 06:00 PM UTC

Update timeline

  1. resolved Oct 13, 2026, 07:15 PM UTC

    Between 18:18 and 18:53 UTC, settlement data was unavailable in the Merchant API due to a database outage. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.

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