Resolved after 9 days 6 hours, affecting Platform UI and Webhooks, on March 18, 2025.
This incident has been resolved. Audience results and destination deliveries are back to normal timing.
Affected components
Update timeline
- investigating Mar 18, 2025, 08:18 PM UTC
Audience results may experience delays of up to 5 hours. This delay only affects new Audience results or destination deliveries that are triggered during this window.
- investigating Mar 19, 2025, 10:05 PM UTC
We are continuing to investigate this issue. We will continue to post updates as we make progress.
- investigating Mar 20, 2025, 11:30 PM UTC
We continue to investigate this issue to fully understand the root cause before moving on to implementing a fix. During this time, the delay in Audience results may fluctuate — some updates may process more quickly, but delays of up to 5 hours are still possible.
- identified Mar 21, 2025, 09:33 PM UTC
We have identified the issue and are implementing a fix.
- identified Mar 25, 2025, 12:51 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 26, 2025, 12:58 AM UTC
We are still working on a fix for this issue.
- monitoring Mar 26, 2025, 11:37 PM UTC
We have implemented a fix and are monitoring the results. Results for new Audiences and destinations should be back to normal now.
- resolved Mar 28, 2025, 02:31 AM UTC
This incident has been resolved. Audience results and destination deliveries are back to normal timing.
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