Claravine incident

Users unable to save lists

Resolved after 7 minutes, affecting Core Platform, on August 5, 2026.

identified Aug 05, 2026, 04:04 PM UTC

The issue has been identified and a fix is being implemented.

Started
Aug 05, 2026, 04:03 PM UTC
Resolved
Aug 05, 2026, 04:10 PM UTC
Duration
7m
Detected by Pingoru
Aug 05, 2026, 04:03 PM UTC

Affected components

Core Platform

Update timeline

  1. investigating Aug 05, 2026, 04:03 PM UTC

    We're looking into an incident (Degraded performance) - Overnight during nightly backups, one of our list value indexes started to fail 6:39am UTC. We are re-indexing the list values index used. This is currently impacting LIST updates (requested list changes), this is NOT affecting submissions. There is no data loss involved in this incident.

  2. identified Aug 05, 2026, 04:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 05, 2026, 04:10 PM UTC

    Lists saving functions have been restored.

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