Citrix RightSignature incident

Email Notifications Not Sending

Resolved after 13 hours 11 minutes, affecting RightSignature System Status, on March 9, 2025.

monitoring Mar 10, 2025, 04:28 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 09, 2025, 03:17 PM UTC
Resolved
Mar 10, 2025, 04:29 AM UTC
Duration
13h 11m
Detected by Pingoru
Mar 09, 2025, 03:17 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Mar 09, 2025, 03:17 PM UTC

    Some customers have reported that emails and notifications are not being sent. We are currently investigating.

  2. identified Mar 09, 2025, 04:08 PM UTC

    We've identified the issue with our email provider and continue to work on resolving it.

  3. identified Mar 09, 2025, 04:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 10, 2025, 04:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 10, 2025, 04:29 AM UTC

    This incident has been resolved.

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