Cisco Secure Email Threat Defense incident
Service degradation in ETD due to an upstream service in India
Minor Vendor's status page →
Resolved after 2 days 23 hours, affecting Message Processing, on January 7, 2025.
We have seen the service return to normal and are continuing to monitor.
Affected components
Message Processing
Update timeline
- investigating Jan 07, 2025, 12:16 PM UTC
Secure Email Threat Defense is experiencing a delay in email processing in the India region. We are working to address this issue and will post an update as more information is available.
- investigating Jan 08, 2025, 09:34 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 08, 2025, 01:45 PM UTC
A change has been implemented and we are now monitoring the results.
- monitoring Jan 09, 2025, 11:00 AM UTC
We have seen the service return to normal and are continuing to monitor.
- resolved Jan 10, 2025, 12:04 PM UTC
The issue has now been resolved. Normal service has resumed.
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