Load Times and Timeouts on Subscription Organization Dashboards

Update timeline

1. investigating Oct 01, 2025, 08:52 PM UTC

   We are currently investigating an issue causing slower load times and intermittent timeout errors when accessing dashboard pages for organizations with subscription-based licensing. Affected users may encounter delays or receive timeout messages when loading these pages. Organizations using other licensing models are not impacted. We are actively working to resolve the issue and will provide updates as more information becomes available.

2. monitoring Oct 01, 2025, 09:41 PM UTC

   The underlying cause of increased load times and intermittent timeouts for dashboard pages in subscription-based organizations has been identified. We have implemented changes to improve system performance, and impacted users should now see normal load times. We are closely monitoring the system to ensure stability. Further updates will be provided as we work toward a permanent resolution.

3. resolved Oct 01, 2025, 10:41 PM UTC

   The recent issue causing slow load times and intermittent timeouts for dashboard pages in subscription-based organizations has been resolved. System performance has returned to normal, and all affected services are operating as expected. If you continue to experience any issues, please contact our support team for further assistance.