Resolved after 1 hour 21 minutes, affecting Orders API, on December 6, 2024.
Arrow support has confirmed that the issue with orders not appearing on Arrows POS has been resolved on their end.
Affected components
Update timeline
- investigating Dec 06, 2024, 11:53 PM UTC
We are currently aware of an issue affecting the Arrow integration. While we have not observed any errors on our end, we are actively monitoring the situation and investigating further. Based on initial findings, this appears to be a ticket printing issue. We appreciate your patience and cooperation as we work through this. Thank you for your attention to this matter, and we will continue to keep you informed as updates become available.
- identified Dec 07, 2024, 12:26 AM UTC
We have just received an update from the Arrow team, confirming that they have identified the issue on their end and are in the process of implementing a fix.
- identified Dec 07, 2024, 01:11 AM UTC
Arrow support has confirmed that the issue with orders not appearing on Arrows POS has been resolved on their end.
- resolved Dec 07, 2024, 01:15 AM UTC
This incident has been resolved.
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