Chit Chats incident

Intermittent Issue with Rates & Address Validation

Resolved after 111 days 23 hours, affecting Web Application and API and Shipments and Postage, on December 2, 2024.

monitoring Dec 02, 2024, 09:34 PM UTC

We are continuing to monitor for any further issues.

Started
Dec 02, 2024, 09:07 PM UTC
Resolved
Mar 24, 2025, 09:00 PM UTC
Duration
111d 23h
Detected by Pingoru
Dec 02, 2024, 09:07 PM UTC

Affected components

Web Application and APIShipments and Postage

Update timeline

  1. investigating Dec 02, 2024, 09:07 PM UTC

    We are investigating an intermittent issue affecting the ability to provide postage for USPS First Class & USPS International postage, display postage rates and validate addresses. We will provide updates as they become available. ----- Problème intermittent avec la validation des taux et des addresses Nous enquêtons sur un problème intermittent qui affecte la capacité à affranchir les envois USPS First Class et USPS International, à afficher les tarifs d'affranchissement et à valider les adresses. Nous fournirons des mises à jour dès qu'elles seront disponibles.

  2. monitoring Dec 02, 2024, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 02, 2024, 09:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 24, 2025, 09:00 PM UTC

    This incident has been resolved.

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