Chili Piper incident
[Fire] Constant loading of Concierge services and no Handoff routers loading
Resolved on March 13, 2025.
Our team was made aware of a wide-spread issue involving the ChiliCal scheduler for Handoff not loading routers, 404 pages being experienced, errors indicating a connection cannot be established, and perpetual loading of Concierge routes. This issue was a result of unplanned database maintenance which triggered the temporary outage. This does not appear to have impacted our legacy / classic services at this time. We are seeing all services up and running after a brief approximately 20 minute outage.
Update timeline
- resolved Mar 13, 2025, 04:08 PM UTC
Our team was made aware of a wide-spread issue involving the ChiliCal scheduler for Handoff not loading routers, 404 pages being experienced, errors indicating a connection cannot be established, and perpetual loading of Concierge routes. This issue was a result of unplanned database maintenance which triggered the temporary outage. This does not appear to have impacted our legacy / classic services at this time. We are seeing all services up and running after a brief approximately 20 minute outage.
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