Chatfuel incident

Bot engine outage, bots can't send messages

Critical Vendor's status page →

Resolved after 2 days 19 hours, affecting Bot Engine and Re-engage and 1 more, on October 25, 2024.

monitoring Oct 25, 2024, 05:14 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 25, 2024, 04:22 PM UTC
Resolved
Oct 28, 2024, 11:35 AM UTC
Duration
2d 19h
Detected by Pingoru
Oct 25, 2024, 04:22 PM UTC

Affected components

Bot EngineRe-engageDashboard

Update timeline

  1. investigating Oct 25, 2024, 04:22 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 25, 2024, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 25, 2024, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2024, 11:35 AM UTC

    This incident has been resolved.

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