Resolved after 10 days, affecting Dashboard, on March 28, 2025.
We have prepared a fix for this issue and it will be released by the end of the week, after all internal tests are complete. For now, some users might not be searchable through Live Chat or People Tab.
Affected components
Update timeline
- identified Mar 28, 2025, 12:11 PM UTC
Due to a recent Meta change on their API, some users may not appear correctly in your bot's People Tab. Our team is aware of this issue and we are already working on a fix. We will resolve the issue after running some internal tests to ensure everything is working correctly.
- identified Apr 01, 2025, 02:02 PM UTC
We have prepared a fix for this issue and it will be released by the end of the week, after all internal tests are complete. For now, some users might not be searchable through Live Chat or People Tab.
- resolved Apr 07, 2025, 12:17 PM UTC
This incident has been resolved.
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