Resolved after 1 hour 50 minutes, affecting Panel, on August 12, 2025.
A fix has been implemented, and we are monitoring the results. A small portion of messages might be missing and will still show with a "clock" icon (pending status), but it should work for all new messages.
Affected components
Update timeline
- investigating Aug 12, 2025, 03:32 PM UTC
A small portion of Panel (https://panel.chatfuel.com) bots may have issues with messages right now. Those messages are delayed and will be displayed with a small "clock" next to the message timestamp on the Chats tab. We are already working on it and all those messages will be sent as soon as the system is restored. We will provide further updates soon.
- monitoring Aug 12, 2025, 03:43 PM UTC
A fix has been implemented, and we are monitoring the results. A small portion of messages might be missing and will still show with a "clock" icon (pending status), but it should work for all new messages.
- resolved Aug 12, 2025, 05:23 PM UTC
This incident has been resolved.
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