Chartbeat incident
Third-party service outage that may affect Chartbeat products
Resolved after 10 hours 51 minutes, affecting Chartbeat Publishing - Historical Dashboards and Chartbeat Publishing - Conversions and 1 more, on October 20, 2025.
All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:43 PM UTC
Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.
- monitoring Oct 20, 2025, 03:11 PM UTC
While we are noticing early signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress, and we'll provide another update within 60 minutes.
- monitoring Oct 20, 2025, 06:07 PM UTC
While we are noticing signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress.
- monitoring Oct 20, 2025, 10:24 PM UTC
All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.
- resolved Oct 21, 2025, 12:35 AM UTC
This incident has been resolved.
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