Resolved after 14 minutes, affecting 💬 Live Chat and 📞 Meet and 1 more, on February 13, 2026.
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: February 13, 2026, 16:42 – 18:04 (KST) - Affected Scope: Unable to download statistics, Custom Report data, and ALF statistics conversation lists. - Cause: A field name entry error occurred during deployment while adding summary message content. - Resolution: The related deployment changes were reverted to their previous state.
Affected components
Update timeline
- investigating Feb 13, 2026, 08:52 AM UTC
We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
- resolved Feb 13, 2026, 09:06 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: February 13, 2026, 16:42 – 18:04 (KST) - Affected Scope: Unable to download statistics, Custom Report data, and ALF statistics conversation lists. - Cause: A field name entry error occurred during deployment while adding summary message content. - Resolution: The related deployment changes were reverted to their previous state.
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