Channable incident

Channable tool not accessible

Resolved after 5 hours 23 minutes, affecting Channable tool, on October 31, 2024.

resolved Oct 31, 2024, 02:11 PM UTC

We have worked to make the system more resilient. We consider this issue to be resolved.

Started
Oct 31, 2024, 08:47 AM UTC
Resolved
Oct 31, 2024, 02:11 PM UTC
Duration
5h 23m
Detected by Pingoru
Oct 31, 2024, 08:47 AM UTC

Affected components

Channable tool

Update timeline

  1. investigating Oct 31, 2024, 08:47 AM UTC

    Channable is currently not accessible for users. We are looking into what is going on right now.

  2. monitoring Oct 31, 2024, 08:59 AM UTC

    We have restored to a previous version. The tool is accessible again. Working to identify the root cause

  3. identified Oct 31, 2024, 09:59 AM UTC

    We are seeing scattered instances of the problem. We have identified where the problem originates from.

  4. monitoring Oct 31, 2024, 10:05 AM UTC

    We are monitoring our systems.

  5. resolved Oct 31, 2024, 02:11 PM UTC

    We have worked to make the system more resilient. We consider this issue to be resolved.

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