Channable incident

bol synchronization is not possible

Resolved after 19 hours 25 minutes, affecting Ads and Marketplaces and 1 more, on January 15, 2025.

monitoring Jan 15, 2025, 08:06 PM UTC

bol have indicated that they have partially resolved the issue, but that for some customers problems remain. We have resumed normal processing for synchronizing items, stock updates, prices, ads and orders between Channable and bol. If you are affected by the remaining issue, the Channable tool will show a red 'Failed' status on the affected API until the issue is resolved by bol. For further updates on this issue, please see the bol status page: https://developers.bol.com/en/news/issue-with-connecting-to-our-api

Started
Jan 15, 2025, 01:05 PM UTC
Resolved
Jan 16, 2025, 08:30 AM UTC
Duration
19h 25m
Detected by Pingoru
Jan 15, 2025, 01:05 PM UTC

Affected components

AdsMarketplacesRepricers

Update timeline

  1. monitoring Jan 15, 2025, 01:05 PM UTC

    We are seeing elevated error rates for synchronizing items, stock updates, prices, ads and orders between Channable and bol. bol has identified the issue (https://developers.bol.com/en/news/issue-with-connecting-to-our-api)

  2. monitoring Jan 15, 2025, 03:14 PM UTC

    We are seeing elevated error rates for synchronizing items, stock updates, prices, ads and orders between Channable and bol. bol has identified the issue (https://developers.bol.com/en/news/issue-with-connecting-to-our-api)

  3. monitoring Jan 15, 2025, 08:06 PM UTC

    bol have indicated that they have partially resolved the issue, but that for some customers problems remain. We have resumed normal processing for synchronizing items, stock updates, prices, ads and orders between Channable and bol. If you are affected by the remaining issue, the Channable tool will show a red 'Failed' status on the affected API until the issue is resolved by bol. For further updates on this issue, please see the bol status page: https://developers.bol.com/en/news/issue-with-connecting-to-our-api

  4. resolved Jan 16, 2025, 08:30 AM UTC

    This incident has been resolved.

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